Lead Prosperity Coach – Lead Case Manager

At NEW, we believe that Poverty is a monster destroying hope and prosperity in the lives of low income communities and their families. Using NEW’s transformative approach we connect people, communities, and families to their own sense of power and economic mobility. We implement a holistic approach in all we do by addressing families’ basic needs, such as finding a stable and safe place to live, to supporting ambitious plans such as purchasing a home or starting a business.

At NEW we respect and honor all families, communities and cultures. We encourage innovation and “thinking outside the box”. We expect all employees to connect, create, and celebrate by being authentic, bold, engaged and transformational.

Reports to:
Program Manager
$55,000 – $75,000
$26.04 – $36.05 per hour
Employees to be supervised:
1-3 Employees
Work Hours:
8AM – 5PM, Monday – Friday. Some evenings and weekends required.

Position Summary

The Lead Prosperity Coach oversees intensive services programming and is responsible for leading, directing, developing, and implementing a family case management system that promotes self-sufficiency and economic mobility for families residing in the City of Los Angeles. Case management is an essential part of NEW’s Economic Mobility Centers, and for that reason, the Lead Prosperity Coach plays a vital role in ensuring the quality of service from the micro to macro level. The Lead PC must demonstrate a comprehensive understanding of programmatic goals and objectives, and ensure that the case management team meets or exceeds communicated performance expectations. All New Economics for Women staff must understand the organization’s purpose, vision, and objectives, be knowledgeable of services and resources, and engage in the following activities: outreach, intake/assessments, referrals, and customer follow-up. As an ambassador for the organization, this person is also responsible for actively supporting the overall mission and vision of NEW.

Duties and Responsibilities

  • Oversee and supervise a holistic, strength-based family case management component that is in line with NEW’s mindset.
  • Supervise the day-to-day activities of Prosperity Coach and Navigator positions.
  • Supports the Program Manager in overseeing and directing the day-to-day functions of Intensive Services.
  • Provide direction, support, and guidance to all intensive services staff, in-house and co-located.
  • Develop a systematic approach for disseminating caseloads to case management staff based on the initial assessment of the client.
  • Effectively manage a caseload of the hardest to serve clients.
  • Facilitate Support Groups
  • Facilitate Workshops
  • Provide staff training on relevant issues, including but not limited to confidentiality, mandated reporting, and other relevant issues.
  • In collaboration with the Program Manager, review and approve all recommended referrals by casemanagement staff, particularly those referred for mental health and/or substance abuse counseling
  • Meet with the intensive services staff to discuss and review individual cases and to provide general direction.
  • Ensure that all Case Managers are maintaining complete, accurate, and confidential client files with adequate follow-up.
  • Track and report Intensive Services performance data and outcomes to the Program Manager.
  • Work closely with the Program Manager and other networks to enhance the services and referrals of program participants.
  • Be knowledgeable of the program’s vision and outcome goals.
  • Facilitate the implementation of intern service learning opportunities.
  • Other duties as assigned.

Qualifications and Experience

  • Minimum two (2) years of experience as a Case Manager, either with a governmental or other non-profit organization.
  • Experience must include the management of a substantial participant caseload and the supervision of case management staff.
  • Must have a thorough knowledge of laws, regulations, and guidelines related to confidentiality.
  • Minimum 2 (two) years experience in administering grant-funded programs.
  • Must have excellent oral and written communication skills.
  • Experience working in a collaborative
  • Residency in and /or familiarity with the target area and its cultural diversity is a plus.
  • Excellent knowledge of word processing tools and spreadsheets (MS office word, excel, access, etc…)
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Detail-oriented


  • A Master’s Degree in Social Work is required
  • Willingness to support the development of University level interns. Experience supervising graduate interns preferred.

Additional Requirements

  • Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
  • Fingerprinting and TB Clearance
  • CPR/First Aid Certification is a plus
  • Flexible with working hours, including evenings and weekends
  • Fluent in Spanish is a plus

New Economics for Women (NEW) is an equal opportunity employer.

For additional information you may contact NEW Human Resources:

303 Loma Drive, Los Angeles, CA 90017
(213) 483-2060 Ext-311  | [email protected]

Apply Now

Get Help

Contact New Economics for Women by calling at:

 (213) 483-2060

or by visiting us at:

303 S. Loma Drive
Los Angeles, CA 90017

Contact NEW’s FamilySource Center at:

(818) 887-3872

or visit us at one of our locations:

21400 Saticoy Street
Canoga Park, CA 91304

6946 Van Nuys, Ste. 220
Van Nuys, CA 91405

Contact East Los Angeles BusinessSource Center at:

(323) 568-1520

1780 East First Street
Los Angeles, CA 90033

Contact NEW Women’s Business Center at:

(818) 650-1168

or visit us at one of our locations:

21400 Saticoy Street
Canoga Park, CA 91304

554 W. Lancaster Blvd.
Lancaster, CA 93534

6946 Van Nuys, Ste. 220
Van Nuys, CA 91405