Intake Specialist I and II

At NEW, we believe that Poverty is a monster destroying hope and prosperity in the lives of low income communities and their families. Using NEW’s transformative approach we connect people, communities, and families to their own sense of power and economic mobility. We implement a holistic approach in all we do by addressing families’ basic needs, such as finding a stable and safe place to live, to supporting ambitious plans such as purchasing a home or starting a business.

At NEW we respect and honor all families, communities and cultures. We encourage innovation and “thinking outside the box”. We expect all employees to connect, create, and celebrate by being authentic, bold, engaged and transformational.

Reports to:
Assistant Program Manager
$35,000 – $50,000 (100% FTE) $16.83 – $24.00 per hour
Employees to be supervised:
Work Hours:
Monday – Friday 40 hours week, some evenings and weekends required

Position Summary

Interviews clients/prospective clients to identify the status of their eligibility for participation in the FamilySource Program. Extracts detailed qualitative data, creating excellent case notes for every individual and/or family. Assesses applicants’ needs and determines the services to which they should be referred. Ensures the complete and accurate compilation of new and rollover files and submits referrals. All FSC staff must understand the FSC program purpose, vision, and objectives, be knowledgeable of services and resources and engage in the following activities: outreach, intake/assessments, referrals, and customer follow-up. As an ambassador for the organization, this person is also responsible for actively supporting the overall mission and vision of NEW

Duties and Responsibilities

  • Conduct multi-benefit screenings and/or health insurance applications
  • Maintain a working knowledge of in-house and community resources
  • Support Assistant Program Manager with routine check in with customers, inquiring about the quality of services, and recording feedback
  • Be resourceful in identifying and facilitating resource linkages that complement the available services
  • Actively listen to the stories of 100 – 200 members of the community per month.
  • Create detailed case notes of the current situation and aspirations of each person/family.
  • Documentation required proof of identity, residence, and income.
  • Administer and complete program enrollment forms with attention to detail.
  • Provide written and verbal descriptions of the program.
  • Thoughtfully assess and refer participants to applicable services.
  • Use a high level of interaction with the community to advise the creation or renovation of programs and services both within and outside of NEW.
  • Assist in preparing reports for local government, fund development, and partnering agencies.
  • Provide general office support to fellow FSC staff.
  • Distribute transportation assistance upon enrollment as needed.
  • Support the facilitation of community events.

Qualifications and Experience

  • Must have excellent Oral and Written Communication Skills
  • Must have excellent Documentation Skills
  • Must have a Professional Demeanor
  • Must have strong computer skills
  • Must have excellent Time Management Skills
  • Research experience preferred
  • Qualitative data management experience preferred
  • Motivational interviewing experience preferred


Bachelor’s Degree is strongly preferred

Additional Requirements

  • Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
  • Fingerprinting and TB Clearance
  • CPR/First Aid Certification is a plus
  • Flexible with working hours, including evenings and weekends
  • Fluent in Spanish

New Economics for Women (NEW) is an equal opportunity employer.

For additional information you may contact NEW Human Resources:

303 Loma Drive, Los Angeles, CA 90017
(213) 483-2060 Ext-311  | [email protected]

Apply Now

Get Help

Contact New Economics for Women by calling at:

 (213) 483-2060

or by visiting us at:

303 S. Loma Drive
Los Angeles, CA 90017

Contact NEW’s FamilySource Center at:

(818) 887-3872

or visit us at one of our locations:

21400 Saticoy Street
Canoga Park, CA 91304

6946 Van Nuys, Ste. 220
Van Nuys, CA 91405

Contact East Los Angeles BusinessSource Center at:

(323) 568-1520

1780 East First Street
Los Angeles, CA 90033

Contact NEW Women’s Business Center at:

(818) 650-1168

or visit us at one of our locations:

21400 Saticoy Street
Canoga Park, CA 91304

554 W. Lancaster Blvd.
Lancaster, CA 93534

6946 Van Nuys, Ste. 220
Van Nuys, CA 91405