Contact New Economics for Women by calling at: (213) 483-2060 or by visiting us at: 303 S. Loma Drive Los Angeles, CA 90017

Family Services & Homelessness Prevention

Contact NEW’s FamilySource Center at: (818) 887-3872 or visit us at one of our locations: CANOGA PARK 21400 Saticoy Street Canoga Park, CA 91304 VAN NUYS 6946 Van Nuys, Ste. 220 Van Nuys, CA 91405

Contact East Los Angeles BusinessSource Center at: (323) 568-1520 1780 East First Street Los Angeles, CA 90033 Contact NEW Women’s Business Center at: (818) 650-1168 or visit us at one of our locations: 21400 Saticoy Street Canoga Park, CA 91304 554 W. Lancaster Blvd. Lancaster, CA 93534 6946 Van Nuys, Ste. 220 Van Nuys, CA 91405

Intake Specialist I and II

At NEW, we believe that Poverty is a monster destroying hope and prosperity in the lives of low income communities and their families. Using NEW’s transformative approach we connect people, communities, and families to their own sense of power and economic mobility. We implement a holistic approach in all we do by addressing families’ basic needs, such as finding a stable and safe place to live, to supporting ambitious plans such as purchasing a home or starting a business.

At NEW we respect and honor all families, communities and cultures. We encourage innovation and “thinking outside the box”. We expect all employees to connect, create, and celebrate by being authentic, bold, engaged and transformational.

Reports to:
Assistant Program Manager

Pay:
$35,000 – $50,000 (100% FTE) $16.83 – $24.00 per hour

Status:
Salary-Exempt

Employees to be supervised:
N/A

Work Hours:
Monday – Friday 40 hours week, some evenings and weekends required

Position Summary

Interviews clients/prospective clients to identify the status of their eligibility for participation in the FamilySource Program. Extracts detailed qualitative data, creating excellent case notes for every individual and/or family. Assesses applicants’ needs and determines the services to which they should be referred. Ensures the complete and accurate compilation of new and rollover files and submits referrals. All FSC staff must understand the FSC program purpose, vision, and objectives, be knowledgeable of services and resources and engage in the following activities: outreach, intake/assessments, referrals, and customer follow-up. As an ambassador for the organization, this person is also responsible for actively supporting the overall mission and vision of NEW

Duties and Responsibilities

Conduct multi-benefit screenings and/or health insurance applications
Maintain a working knowledge of in-house and community resources
Support Assistant Program Manager with routine check in with customers, inquiring about the quality of services, and recording feedback
Be resourceful in identifying and facilitating resource linkages that complement the available services
Actively listen to the stories of 100 – 200 members of the community per month.
Create detailed case notes of the current situation and aspirations of each person/family.
Documentation required proof of identity, residence, and income.
Administer and complete program enrollment forms with attention to detail.
Provide written and verbal descriptions of the program.
Thoughtfully assess and refer participants to applicable services.
Use a high level of interaction with the community to advise the creation or renovation of programs and services both within and outside of NEW.
Assist in preparing reports for local government, fund development, and partnering agencies.
Provide general office support to fellow FSC staff.
Distribute transportation assistance upon enrollment as needed.
Support the facilitation of community events.

Qualifications and Experience

Must have excellent Oral and Written Communication Skills
Must have excellent Documentation Skills
Must have a Professional Demeanor
Must have strong computer skills
Must have excellent Time Management Skills
Research experience preferred
Qualitative data management experience preferred
Motivational interviewing experience preferred

Education

Bachelor’s Degree is strongly preferred

Additional Requirements

Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
Fingerprinting and TB Clearance
CPR/First Aid Certification is a plus
Flexible with working hours, including evenings and weekends
Fluent in Spanish

New Economics for Women (NEW) is an equal opportunity employer.

For additional information you may contact NEW Human Resources:

303 Loma Drive, Los Angeles, CA 90017
(213) 483-2060 Ext-311 | [email protected]

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New Economics for Women is a California-based 501(c)3 nonprofit organization.

New Economics for Women has made reasonable efforts to provide an accurate translation. However, no computerized translation is perfect and is not intended to replace traditional translation methods. If questions arise concerning the accuracy of the information, please refer to the English edition of the website, which is the official version.