Contact New Economics for Women by calling at: (213) 483-2060 or by visiting us at: 303 S. Loma Drive Los Angeles, CA 90017

Family Services & Homelessness Prevention

Contact NEW’s FamilySource Center at: (818) 887-3872 or visit us at one of our locations: CANOGA PARK 21400 Saticoy Street Canoga Park, CA 91304 VAN NUYS 6946 Van Nuys, Ste. 220 Van Nuys, CA 91405

Contact East Los Angeles BusinessSource Center at: (323) 568-1520 1780 East First Street Los Angeles, CA 90033 Contact NEW Women’s Business Center at: (818) 650-1168 or visit us at one of our locations: 21400 Saticoy Street Canoga Park, CA 91304 554 W. Lancaster Blvd. Lancaster, CA 93534 6946 Van Nuys, Ste. 220 Van Nuys, CA 91405

Case Manager – Workforce Specialist

Since our founding in 1985, New Economics For Women (NEW) has maintained that economic stability and mobility is a fundamental human right. Standing in the way of that right is a complex system of barriers that keeps underserved families, particularly women and children, in a cycle of generational poverty. Over the last 35+ years, NEW has addressed this complex system of barriers, and continues to deliver on its mission to spark economic mobility through wealth creation programs, services, housing, education, entrepreneurship and advocacy for economic justice. As of 2021, NEW has evolved to annually serve nearly 17,000 people and has developed over 1,600 units of affordable housing across 15 housing developments, built and rehabilitated 110 affordable single-family homes, built more than 200,000 square feet of community, public school and health clinic space, and created two high-performing charter elementary schools. We are invested and proud of our model and position to drive forward innovative solutions that help families experience economic mobility. Join our team of champions for economic justice!

Reports to:
Supervising Case Manager

Pay:
$65,000 – $75,000 (100% FTE) $31.25 – $37.50 per hour

Status:
Salary-Exempt

Employees to be supervised:
N/A

Work Hours:
8AM – 5PM, Monday – Friday Some evenings and weekends required.

Position Summary

The Case Manager will offer comprehensive assessment, digital literacy based learning, community resource navigation to participants seeking employment. The CM will engage customers using a holistic framework to assess customers’ needs and goals. Utilizing a strength-based approach and financial coaching strategies, Case Managers will facilitate pathways to prosperity by connecting the customer’s values and skills to their goals and financial capability. The Case Manager will serve low-income job seekers who are facing one or more barriers to employment such as long-term unemployment or homelessness. This position helps participants increase their job readiness, provide job search techniques, career planning, support services, workplace soft skills, internship opportunities, and provides post-employment job retention and wage progression services. Helps participants develop critical thinking skills, reduce employment/barriers and increase self-esteem. This position also provides outreach to businesses for job and internship development. All New Economics for Women staff must understand the organization’s purpose, vision and objectives, be knowledgeable of services and resources, and engage in the following activities: outreach, intake/assessments, referrals, and customer follow up. As an ambassador for the organization, this person is also responsible for actively supporting the overall mission and vision of NEW.

Duties and Responsibilities

Case Management

Apply a holistic, strength-based approach to working with individuals and families
Conduct comprehensive assessments, create goal-oriented service plans, and compose case notes that effectively communicate the status and progress of each participant
Promote active participation in achievement of identified goals through authentic and encouraging professional relationship-building.
Actively engage participants in meaningful, goal-oriented, and supportive coaching sessions.
Effectively manage an active caseload
Conduct Employment Support Workshops
Help participants’ secure full-time and living wage employment through intensive employment-focused case management, barrier reduction, work-based learning experiences, addressing basic needs and making referrals to additional resources and services as needed.
Help customers increase job readiness through skill development, resume assistance, improved interview skills and soft skills.

Develop, coordinate, and facilitate programs and activities that will assist customers in achieving their goals
Be resourceful in identifying and facilitating resource linkages that complement the available services
Facilitate client exit interviews
Conduct: Intakes/Assessments, referrals, outreach, follow up, case notes/file management

General Customer Support:

Help to create and maintain a welcoming, orderly, and neat environment
Greet and assist individuals with exceptional customer service
Assist with general customer applications and referrals
Ensure customer file contains complete and updated information to include, but not limited, assessments, referrals, services, and case notes
Maintain a working knowledge of in-house and community resources
Other responsibilities as delegated by Center Manager

Qualifications and Experience

Excellent verbal and written communication skills
Excellent and effective public speaking and presentation skills
Ability to coordinate multiple assignments and prioritize
Ability to handle sensitive and confidential issues in a professional manner
Ability to manage crisis situations
Ability to work independently as well as in a collaborative
Residency in and /or familiarity with the target area and its cultural diversity
Excellent knowledge of word processing tools and spreadsheets (MS office word, excel, access, etc…)
Working knowledge of office equipment and computer hardware and peripheral devices
Detail-oriented

Education

Bachelor of Arts degree in Social Work, Sociology, Human Services, Psychology, or related field
Minimum two (2) years of experience as a Case Manager
Possess thorough knowledge of laws, regulations and guidelines related to confidentiality

Additional Requirements

Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
Fingerprinting and TB Clearance
CPR/First Aid Certification is a plus
Flexible with working hours, including evenings and weekends
Fluent in Spanish
Able to Facilitate in Spanish and English

New Economics for Women (NEW) is an equal opportunity employer.

For additional information you may contact NEW Human Resources:

303 Loma Drive, Los Angeles, CA 90017
(213) 483-2060 Ext-311 | [email protected]

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New Economics for Women is a California-based 501(c)3 nonprofit organization.

New Economics for Women has made reasonable efforts to provide an accurate translation. However, no computerized translation is perfect and is not intended to replace traditional translation methods. If questions arise concerning the accuracy of the information, please refer to the English edition of the website, which is the official version.