Case Manager – Workforce Specialist

Since our founding in 1985, New Economics For Women (NEW) has maintained that economic stability and mobility is a fundamental human right. Standing in the way of that right is a complex system of barriers that keeps underserved families, particularly women and children, in a cycle of generational poverty. Over the last 35+ years, NEW has addressed this complex system of barriers, and continues to deliver on its mission to spark economic mobility through wealth creation programs, services, housing, education, entrepreneurship and advocacy for economic justice. As of 2021, NEW has evolved to annually serve nearly 17,000 people and has developed over 1,600 units of affordable housing across 15 housing developments, built and rehabilitated 110 affordable single-family homes, built more than 200,000 square feet of community, public school and health clinic space, and created two high-performing charter elementary schools. We are invested and proud of our model and position to drive forward innovative solutions that help families experience economic mobility. Join our team of champions for economic justice!

Reports to:
Supervising Case Manager
$65,000 – $75,000 (100% FTE) $31.25 – $37.50 per hour
Employees to be supervised:
Work Hours:
8AM – 5PM, Monday – Friday Some evenings and weekends required.

Position Summary

The Case Manager will offer comprehensive assessment, digital literacy based learning, community resource navigation to participants seeking employment. The CM will engage customers using a holistic framework to assess customers’ needs and goals. Utilizing a strength-based approach and financial coaching strategies, Case Managers will facilitate pathways to prosperity by connecting the customer’s values and skills to their goals and financial capability. The Case Manager will serve low-income job seekers who are facing one or more barriers to employment such as long-term unemployment or homelessness. This position helps participants increase their job readiness, provide job search techniques, career planning, support services, workplace soft skills, internship opportunities, and provides post-employment job retention and wage progression services. Helps participants develop critical thinking skills, reduce employment/barriers and increase self-esteem. This position also provides outreach to businesses for job and internship development. All New Economics for Women staff must understand the organization’s purpose, vision and objectives, be knowledgeable of services and resources, and engage in the following activities: outreach, intake/assessments, referrals, and customer follow up. As an ambassador for the organization, this person is also responsible for actively supporting the overall mission and vision of NEW.

Duties and Responsibilities

Case Management

  • Apply a holistic, strength-based approach to working with individuals and families
  • Conduct comprehensive assessments, create goal-oriented service plans, and compose case notes that effectively communicate the status and progress of each participant
  • Promote active participation in achievement of identified goals through authentic and encouraging professional relationship-building.
  • Actively engage participants in meaningful, goal-oriented, and supportive coaching sessions.
  • Effectively manage an active caseload
  • Conduct Employment Support Workshops
  • Help participants’ secure full-time and living wage employment through intensive employment-focused case management, barrier reduction, work-based learning experiences, addressing basic needs and making referrals to additional resources and services as needed.
  • Help customers increase job readiness through skill development, resume assistance, improved interview skills and soft skills.
  • Develop, coordinate, and facilitate programs and activities that will assist customers in achieving their goals
  • Be resourceful in identifying and facilitating resource linkages that complement the available services
  • Facilitate client exit interviews
  • Conduct: Intakes/Assessments, referrals, outreach, follow up, case notes/file management

General Customer Support:

  • Help to create and maintain a welcoming, orderly, and neat environment
  • Greet and assist individuals with exceptional customer service
  • Assist with general customer applications and referrals
  • Ensure customer file contains complete and updated information to include, but not limited, assessments, referrals, services, and case notes
  • Maintain a working knowledge of in-house and community resources
  • Other responsibilities as delegated by Center Manager

Qualifications and Experience

  • Excellent verbal and written communication skills
  • Excellent and effective public speaking and presentation skills
  • Ability to coordinate multiple assignments and prioritize
  • Ability to handle sensitive and confidential issues in a professional manner
  • Ability to manage crisis situations
  • Ability to work independently as well as in a collaborative
  • Residency in and /or familiarity with the target area and its cultural diversity
  • Excellent knowledge of word processing tools and spreadsheets (MS office word, excel, access, etc…)
  • Working knowledge of office equipment and computer hardware and peripheral devices
  • Detail-oriented


  • Bachelor of Arts degree in Social Work, Sociology, Human Services, Psychology, or related field
  • Minimum two (2) years of experience as a Case Manager
  • Possess thorough knowledge of laws, regulations and guidelines related to confidentiality

Additional Requirements

  • Must have a valid California Driver’s License, Liability Insurance, and an automobile in good working condition
  • Fingerprinting and TB Clearance
  • CPR/First Aid Certification is a plus
  • Flexible with working hours, including evenings and weekends
  • Fluent in Spanish
  • Able to Facilitate in Spanish and English

New Economics for Women (NEW) is an equal opportunity employer.

For additional information you may contact NEW Human Resources:

303 Loma Drive, Los Angeles, CA 90017
(213) 483-2060 Ext-311  | [email protected]

Apply Now

Get Help

Contact New Economics for Women by calling at:

 (213) 483-2060

or by visiting us at:

303 S. Loma Drive
Los Angeles, CA 90017

Contact NEW’s FamilySource Center at:

(818) 887-3872

or visit us at one of our locations:

21400 Saticoy Street
Canoga Park, CA 91304

6946 Van Nuys, Ste. 220
Van Nuys, CA 91405

Contact East Los Angeles BusinessSource Center at:

(323) 568-1520

1780 East First Street
Los Angeles, CA 90033

Contact NEW Women’s Business Center at:

(818) 650-1168

or visit us at one of our locations:

21400 Saticoy Street
Canoga Park, CA 91304

554 W. Lancaster Blvd.
Lancaster, CA 93534

6946 Van Nuys, Ste. 220
Van Nuys, CA 91405